Refund Policy

STANDARD REFUND TERMS

 

Products & Services purchased from Broodle may be refunded only if cancelled within the following timeframe:

Annual Plans+ – Within 30 days of the date of the transaction

Monthly Plans*+ – Within 48 hours of the date of the transaction.

*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)

+Security products with remediation service cannot be refunded once a cleanup request has been submitted.

Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Broodle in accordance with the terms and conditions of the applicable product or service agreement.

You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.

 

Domain Name Registrations/Renewals

1.      Standard Terms

·        New Registration                      5 Days (120 Hours)

·        Auto-Renewal (one-year)           45 Days (1080 hours)

·        Auto-Renewal (multiple-year)     5 Days (120 Hours)

·        Manual Renewal                       5 Days (120 Hours)

 

Registration fee frozen during period, no charge. Fee is charged at day 46, No refund. If the domain name is deleted during the Grace Period the fee is unfrozen.

 

 

Get Started Service

If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

 

SEO Services

You can cancel SEO Services at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel SEO Services and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Social Media Management

You can cancel Social Media Management at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

 

 

Professional Web Design Services     

Web Services: 30% cancelation fee when in progress, non-refundable once complete.

Logo Design: 40% cancelation fee when in progress, non-refundable once Artwork Delivered

Website Makeover Services:30% cancelation fee when in progress, non-refundable once site is complete.

 

Purchased Product w/ Free Domain

In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on Broodle’s website and is not subject to any promotion, discount, or other reduction in price).

 

Expert Services

If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

 

Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

 

 

Website Security

For annual plans, the standard refund terms apply only if you have not yet activated the product. For monthly plans, the standard refund terms apply.

 

Last Updated: 14/07/2017